Team Management
Student Did Not Receive Email
If your student did not receive an email, there are a few thing to check.
Student Email Issues
- The quickest course of action is to Resend the Invite by in your Student Management Table. If the student has not staretd the course, click the ‘Resend Invite’ icon to send the email again. See Student Management Overview for more info.
- Be sure to check the students’ email address: You can confirm the correct email address in your Student Management Table and if wrong, you can Edit the email before Resending the invite if the student has not started the course. See Student Management Overview for more info.
- Have the student check their Spam or Junk folder
- Have them search their inbox for ‘Q’STRAINT’ or ‘Aqademy’
- Wait a few minutes: Delivery can sometimes take 5 to 10 minutes during high-traffic times.
See Email Issues for more information.